Vodacom / VVM Debt Collection harrassment

Vodacom / VVM Debt Collection harrassment and inept service In December my contract with Vodacom ended and phoned Vodacom to migrate to prepaid as I did not want another contract. We were informed that the details had been logged on the system and that the changeover would be seamless. The last sms received by us on that contract re the account indicated a balance outstanding of R-20.00 thus indicating that were were in credit on this account.

11 Months later we get contacted by VVM Debt Collecting and informed that we owe Vodacom about R1108 on this account. I requested a detailed financial statement from VVM indicating how this figure was arrived at. I also went to Vodacom to get this info and was bluntly told that they cannot see anything on my account. Tried phoning their Vodacom legal department but when you suppose to enter ID number it say invalid ID. Even Vodacom tried this. So you stuck and cannot go any further. Just continues phone calls from VVM everyday. I requested invoices and statements. They cannot even tell me which phone number. Now they want the cancellation letter from me. Not the email from Vodacom, a letter! I had not usage on my phone since the cancellation and last payment. No data etc. Only what I load prepaid. How do one harrash people like this all the time if you know you don't have any debt and have an last statement showing Credit or R20 Today I was AGAIN contacted by VVM re this account and AGAIN requested a statement of account. If there is a valid debt I will pay, but to date I STILL have not received a statement so that I can validate where this can be verified. Surely Vodacom can answer their own hand overs. It leave the consumer on the other end talking to people who has not clue what is owned. I will never use Vodacom for anything ever again.