KN
Kirendra N

1 reviews | Active since Oct 2020

06 Oct 2020, 10:44

Vodacom / VVM Debt Collection Harassment

I am currently being harassed by Vodacom's debt collectors' called VVM. They claim I owe an amount to Vodacom of R50 000. I have never had a Vodacom contract, I have been with MTN since I was 15 years old (Still using the same number). I have requested that they send me proof of this contract that they claim I have entered into (i.e. Singed Contract plus supporting Documents such as a copy of my ID and Utilities bill that I would have needed to submit to enter into a contact). The VVM consultant said that they could only send me a statement of the account which I have still not received. They are requesting me to send them an affidavit that I do not have any Vodacom products. I will do nothing until VVM and Vodacom show me proof of this contract that they allege I entered into.

0
Replies (3)
Vodacom
Vodacom's reply06 Oct 2020, 11:09
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
KN
Kirendra N's update09 Oct 2020, 09:58
Reviewer Update
Good Day,

As discussed over the phone, you have asked me to send a copy of my ID and 3 Signatures of mine to an email address.

You told me that you would SMS me the details of email address to send these documents to.

YOU HAVE NOT SENT ME THE SMS DETAILING WHAT EMAIL ADDRESSS I MUST SEND THE INFO TO ???????????????
KN
Kirendra N's update14 Oct 2020, 13:36
Reviewer Update
I am still being harassed by VVM Debt Collectors, while Vodacom still have not assisted in fixing this situation after calling me and agreeing to help.