LL
Lebohang L

1 reviews | Active since Nov 2015

06 Aug 2020, 16:14

VODACOM & VVM CAHOOTS!!!

I have never struggled like this to settle an overdue account. So Vodacom handed over my account to VVM attorneys to collect funds. There I am make payments every month end and finally when I want to make the last payment, I get sent a statement stating that I haven' been making payments. I contact VVM and they refer me to Vodacom accounts, accounts refer me to legal, I contact Vodacom and they refer me to VVM. Then I get an email from Hammond Pole to say they're the new attorneys and I owe Rxx which still reflects me as not making payments. So now Hammond Pole is referring me to Vodacom, Vodacom to VVM, VVM to Vodacom and the cycle continues. Mind you that time the interest is accumulating. I have sent emails, I have made phone calls, I have been put on hold for hours, sent POPs everywhere, I have been told to go there and not there. I just nee t know, what must I do to get my name cleared?! Or should I just let it go? Forget abut clearing my name?

0
Replies (2)
Vodacom
Vodacom's reply06 Aug 2020, 16:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LL
Lebohang L's update11 Aug 2020, 16:06
Reviewer Update
Nobody tried to call me. That customer care number is not helpful at all! Yet again, unassisted but okay.