Vodacom Vumatel - Still waiting for a fix!

I subscribed to Vodacom-Vumatel Home fibre. They deduct R439 at the beginning of each month. It’s been 3 days now trying to get assistance from them since the LOS part of the router has a red light which means we do not have any internet connection. They first said they lodged a ticket which they didn’t! And then further said they will dispatch a technician which they haven’t. This is poor customer service. We have paid for no service ultimately. Disappointing!