Vodacom Vumatel outreach is a ****

I have paid for the the Vodacom prepaid Home Fibre in November. I received a link to pay and I paid. Everything went well and the router was installed and my account was activated. I used it for the 28 day as per our agreement. i never received a notification that i must purchase another voucher. As of the 27 th of December they deactivated the account. i have been calling them ever since the 27th to send me a link to pay. I have been given bogus reference numbers (SR*** and SR***). I have not received any email or Phone call. i have been deceived by vodacom call centre agent giving me the runaround for days. As I am typing this review i am on a call with and agent. who has given me the same story.