Vodacom Vumatel or rather nothing to tell!

Vodacom and Vumatel are all over the place when Introducing fiber in town...installation a breeze...after service a total disaster. Been waiting since Monday for just feedback,any progress...nothing! Have to buy data as fibre is down. But will surely get a full bill month end for the nonexistent fiber. Bought an Dstv bundle to at least have something to do when there is no Loadshedding perhaps,but then it still uses mobile data..so guess what,have to spend even more money on data. But that is fine...as long as Vodacom gets there monthly payments right. Ready to move to another provider,this is just so unprofessional!!!