Vodacom - Vumatel Fibre Self-Service Payment a Nightmare

Item: Vodacom
Rating: 1
Author: Justine S

I have been trying to get a payment link for my Vodacom -Vumatel fibre for hours. I have spoken to three service consultants and none could assist me. The Self-service portal seems to be designed for new customers who want new services. What about existing customers??? Even paying for my fibre there seems difficult???

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Replies (1)

Vodacom's replyOfficial

02 Feb 2025, 11:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s .

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Feb 2025, 11:19

Official