Vodacom Vumatel fibre issue

I have received absolutely ********** service from the Vodacom fibre department. The fibre line has been down since the end of June. I have called through more than HUNDRED times (wish i could attache a screenshot of the call log). No wifi, no service. The call centre agents are unhelpful, nothing has escalated or even been logged. They promise to get back to you at a particular time but obviously it never materialises. I am appalled! What kind of service is this from a supposedly 'reputable' company???