Vodacom vumatel fibre

Pathetic customer service.

Vumatel installed the fibre line early last month. I had to wait 2 weeks just for the line to be activated by vodacom (supposed to take between 24-48 hours). I could use the fibre line for all of 2 days before another issue occurred.

The F light on the vumatel box is no longer on and the 1- which is usually green has now turned orange. The Internet light on the vodacom router is also flashing. I have been calling everyday for the past 3 weeks - time and again being told that their technical staff are dealing with the issue. I received an email saying that the ticket number is now closed as the issue has been resolved. The issue has not been resolved. I have countless ticket numbers for all the issues I have experienced in such a short space of time.

I am so disappointed in the service as I thought vodacom is a reputable company.