VODACOM / VUMATEL FIBRE

MY REFERENCE NUMBER : SR***

I have been experiencing endless problems with Vodacom fibre / VUMATEL since the 02 March 2021. I have logged a with them - the problem gets resolved for 30 minutes and its off again. I have unplugged and rebooted the router and have explained to them that the router has three solid green lights. The connection error reads : " Connected, no internet access ". I have have given them my router serial and Mac number - the problem is still not resolved. Today its the 8th March 2021 and i have been taken from pillar to post and no one knows what is happening. I have tight work deadlines and my kids have online classes ; i had to buy pre paid data to do some work and my kids to attend online classes. WHY MUST I BUY PREPAID DATA WHILE I HAVE UNCAPPED FIBRE ???

THE PROBLEM GETS RESOLVED FOR THE 30 MINUTES - THEN FOR THE THREE HOURS ITS A NIGHTMARE. ITS ON AND OFF - ONE CANT EVEN DO ANYTHING. WHY MUST I WORK FOR 30 MINUTES AND BE OFFLINE FOR THREE TO FOUR HOURS. I'M PAYING FOR A SERVICE AND YET I GET TWO HOURS OF CONNECTIVITY FROM THEM FOR A DAY. THEY KEEP ON SAYING THE ISSUES WAS RESOLVED - YES IT WAS FOR ONLY 30 MINUTES AND WHAT FOLLOWS IS THREE HOURS ON NONE-CONNECTIVITY AND BEEN TAKEN FROM PILLAR TO POST. I HAVE PHONED THEIR SUPPORT CENTRE ON *** - YOU GET HELP FOR A FEW MINUTES THEN ITS BACK TO SQUARE ONE.

I DONT UNDERSTAND THAT THERE IS CONNECTIVITY ISSUES EVERY NOW AND THEN - BUT NOT EVERY 30 MINUTES ???

CAN SOMEBODY AT VODACOM FIBRE PLEASE RESOLVE MY ISSUE ONCE AND FOR ALL - THATS IF THERE IS ANYONE WHO CAN RESOLVE THE PROBLEM ???