VODACOM & VUMA REACH PATHETIC SERVICE WITH NO SIGNAL

Good day

Vodacom does not even deserve 1 star. i took on Vumatel Fibre via Vodacom (ISP)from 1 August 2022, since inception the network has been unstable and had to keep calling them to sort my line out. for the past week, LOS (loss of signal) has been blinking red. i notified vodacom and they logged a fault with Vuma reach as they could not connect to the router. to date i have not had any feedback from Vodacom nor Vuma Reach. Ive had to buy prepaid data to cover myself due to the inefficiency of both vodacom and vumatel. who is going to reimburse me for this?

you ensure that payment must be made in order for the service to be active but cannot deliver on the service. i expect a reimbur*****t for the no network for almost a week now and further to that i plan to cancel my service with you as it is pathetic. you take my premiums but cannot deliver on the service.