NZ
Nells Z
1 reviews | Active since Oct 2023
20 Oct 2023, 12:15
Vodacom vuma reach
I wish I could give Vodacom vuma reach 0 rating, I have been waiting for my refund since August and it's October now. I paid for my fibre and they never provided the services for over 2 weeks until I cancelled and asked for a refund and everytime I call they just tell me they were calling vuma and they will get back to me and they never do. They even gave me number to call Vuma which doesn't even work and some consultant gave me wrong numbers so that I can end the call.
I just want my refund and I'm tired of Vodacom.
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Replies (2)
Vodacom's replyOfficial
20 Oct 2023, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2023, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Oct 2023, 12:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/10/24 at 12:48:38, the feedback is as follows regarding the refund:
We have successfully refunded the amount of R398.99 to the details provided. Please note that these funds could take between 2-3 business days to reflect back into the account.
The Team has emailed you as well. Regards Vodacom Consumer Website Team
We have successfully refunded the amount of R398.99 to the details provided. Please note that these funds could take between 2-3 business days to reflect back into the account.
The Team has emailed you as well. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2023, 12:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/10/24 at 12:48:38, the feedback is as follows regarding the refund:
We have successfully refunded the amount of R398.99 to the details provided. Please note that these funds could take between 2-3 business days to reflect back into the account.
The Team has emailed you as well. Regards Vodacom Consumer Website Team
We have successfully refunded the amount of R398.99 to the details provided. Please note that these funds could take between 2-3 business days to reflect back into the account.
The Team has emailed you as well. Regards Vodacom Consumer Website Team
Best regards,