Vodacom Vuma Fibre

I have fibre with Vuma through Vodacom . Vodacom debited for the month of March yet not even March now relocating to new location and am asking if I can transfer my account to the new address . They told me il need to cancel but will not be refunded then pay again to open another line in the new location . Vodacom just ripping me off . The first consultant didn’t even know how to help me . Had to cal the 3rd to be to be assisted