SC
Stuart C

1 reviews | Active since Jan 2010

11 Sept 2018, 10:35

Vodacom + VuClip = Dishonesty

I randomly received an sms this morning saying " You have successfully subscribed to Games FREE for 1 day thereafter R5.00 per day" . Then shortly after i received "You have subscribed to Vuclip Games @ R 5/day Enjoy ********** to cancel go to menu and choose 'Unsubscribe' for queries call ***".

Nice try you thieving SOB's! When i tried sending an sms to 31050 with 'STOP ALL' the reply says i am not subscribed to anything BUT when i login to the BS website Vodacom Live i find i have a subscription which i immediately canceled. Thanks Vodacom you have such a great service showing false information. How much do Vuclip pay you to do this under the table kind of thievery?

Get your BS WASP blocking services working properly!

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Replies (2)
Vodacom
Vodacom's reply11 Sept 2018, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Sept 2018, 19:36
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, your query has now been Resolved.

Regards

Consumer Website Team