Hellopeter
Share Your Experience
KM
Keletso M

1 reviews | Active since Jan 2024

11 Jun 2024, 13:13

Vodacom Vsp card Machine

Good day I am a beauty salon owner who uses a Vodacom Vsp swooping machine.i have payments that don’t reflect into my acc and when i ask they keep telling me the matter hasn’t been resolved and this is two weeks already the amount was made on the 26 of May and the 06 of June. I have send emails and made several calls with no help at all.please assist

0
Replies (3)
Vodacom
Vodacom's reply11 Jun 2024, 14:13
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Jun 2024, 06:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/06/13 at 15:46:11, after which we have received feedback that you have been contacted by the Service Centre in question. Regards Vodacom Consumer Website Team

Best regards,

KM
Keletso M's update14 Jun 2024, 07:01
Reviewer Update
All this things you are saying are useless because I get contacted and told that I will be assisted but till today I haven’t been assisted at all my money is still not in my acc I am told to provide personal banking details why can’t they send money on the acc I have provided them when I registered the card machine from day 1 which is 3 years ago when I took your guys machine????I have send all relevant paper work you requested but still M sitting with two payments that aren’t through to me.