1 reviews | Active since Nov 2016

17 Nov 2016, 11:50

Vodacom vs Standard Bank

<p>3 months ago I stopped my Debit order with them on a specific bank account. This morning an unauthorised payment went off.</p> <p>I contacted customer care who were very good at admitting it was their fault as they can see it was flagged not to be deducted.</p> <p>My problem is that there is a R150 debit order returned fee on the bank account which the bank says not reversible as it was Vodacoms negligence and they must refund the bank charges. The Vodacom lady says I must get it back from the bank.</p> <p>I am a pensioner and dont have R150 to just disappear into thin air.</p> <p>What now?</p>

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Replies (3)
Vodacom
Vodacom's reply17 Nov 2016, 12:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Nov 2016, 07:58
Official

Morning Mrs Joubert,

Your query has been resolved.

Regards,

Cassandra

's update18 Nov 2016, 08:14
Reviewer Update

Thank you very much for your call this morning

Looking forward to my next 24 months contract with service like this morning