Vodacom vs RAM vs Upgrade

I submitted an upgrade for a new handset after being approved on 04/10/2020. I recieved the confirmation e-mail 05/10/2020. On 06/10/2020 I recieved confirmation from Vodacom that the device was dispatched to the courier. On 09/10/2020 I contacted Vodacom enquiring about the device as I still haven't receivedthe device. I was told by Vodacom the device is with RAM Courier Services an given a tracking number, but were told they have the incorrect address. I send an e-mail to RAM with the tracking number and my correct address with the attachment showing the incorrect address on Sunday 11/10/2020. By 12/10/2020 I still haven't had any feedback from RAM and phoned them. I spohe to Flora who said they'rewaiting for Vodacom for the device as the device is with Vodacom! Know intresting is whete is the device? With Vodacom or with RAM Courier Services? She neither could give me an ETA regarding the delivery.