ZE
Zurina E
1 reviews | Active since Dec 2020
27 Sept 2021, 10:31
Vodacom vs RAM
I am not VERY impressed with the after sales service I am receiving from Vodacom in regards to my upgraded phone that has not been delivered in the 72 hour time frame, and RAM's LAME excuse is they are unable to find my residential address. When trying to contact them they are offline. It is very poor service, I am considering to cancel all the contracts with Vodacom. No wonder most people I talk to has nothing good to say about them.
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Replies (4)
Vodacom's replyOfficial
27 Sept 2021, 11:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2021, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ZE
Zurina E's updateReviewer Update
29 Sept 2021, 13:15Still no delivery of my phone nor feedback or contact from anyone...RAM is full of excuses why the deluvery has not been delivered...Please sort it out...next is the papers
ZE
Zurina E's update29 Sept 2021, 13:15
Reviewer Update
Still no delivery of my phone nor feedback or contact from anyone...RAM is full of excuses why the deluvery has not been delivered...Please sort it out...next is the papers
Vodacom's replyOfficial
30 Sept 2021, 14:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please note that i made contact with your mom and she did confirm that Vodacom After sales team provided feedback that RAM couriers will be doing the delivery tomorrow. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2021, 14:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please note that i made contact with your mom and she did confirm that Vodacom After sales team provided feedback that RAM couriers will be doing the delivery tomorrow. Regards Consumer Website Team
Best regards,
ZE
Zurina E's updateReviewer Update
01 Oct 2021, 14:52Good Afternoon,
Yesterday all of you phoned to apologies, and said the package will be delivered. Look at the time and still no sign nor communication from any of you. So what does the apologies then mean if nothing came of your promises? Seems like you don't want my business.
Yesterday all of you phoned to apologies, and said the package will be delivered. Look at the time and still no sign nor communication from any of you. So what does the apologies then mean if nothing came of your promises? Seems like you don't want my business.
ZE
Zurina E's update01 Oct 2021, 14:52
Reviewer Update
Good Afternoon,
Yesterday all of you phoned to apologies, and said the package will be delivered. Look at the time and still no sign nor communication from any of you. So what does the apologies then mean if nothing came of your promises? Seems like you don't want my business.
Yesterday all of you phoned to apologies, and said the package will be delivered. Look at the time and still no sign nor communication from any of you. So what does the apologies then mean if nothing came of your promises? Seems like you don't want my business.