Vodacom Vs Porting of Numbers from FNB

Subject: Request for Assistance – Number Port from FNB Connect to Vodacom

Good day,

This message is directed to Vodacom in the hope that someone can please assist us.

We have been trying to port two of our business numbers from FNB Connect back to Vodacom. In November 2025 but we could only port 1 of the two numbers. one is still not done and its the most in portent one that need to be ported we logged FNB has done there part we just need Vodacom to help. We then returned to Vodacom to complete the port for the number that did not go through.

Unfortunately, our experience at the Vodacom shop was very unpleasant. We were made to feel as if we were wasting the staff’s time, and that assisting us with the port would take too long. The interaction left us extremely uncomfortable, so we left.

We have now reached February 2026 and we urgently need to get this sorted out, as these are business numbers and we cannot change them.

At this stage we simply need assistance to obtain the correct porting PIN and to complete the port successfully. We already have a sim for Vodacom

We kindly request that someone from Vodacom please contact us directly and help us resolve this as soon as possible so that we can continue operating without further disruption.

We would really appreciate your support in getting these number moved across correctly.

Kind Regards