Vodacom VS Merchants

Disguisting Customer Service..

First of all Vodacom must decide whether they still want Merchants to run their customer service straight to drain or not..

2nd of all, How is Vodacoms running of its business between a Franchise store and Vodacom direct a customers problem?

Took a contract at a Vodacom Store and am having issues with Caller Line Identification... Of which Vodacom direct or rather a Merchents consultant told me to go sort it out at the store I took the contract from.. Because she will get fired if she escalated it to the department that will help me.

Inathi is the consultants name... She said her name is the reference and the time 22:01 - 08 Feb 2020