SV
Stephan V

1 reviews | Active since Feb 2010

04 Aug 2015, 08:40

Vodacom vs CPA - This would be interesting!

I received my new sim on the 20th of Jul and activated on the same day. Created my online login for monitoring usage. Arrange debit order etc. Everything went well. The online portal does not disclose usage history? Call logged, and still no resolution. The debit order does not go off as communicated by Vodacom online sales support. A few days later the debit order does go off... Come the end of the month, for the next debit order, again Vodacom does not keep to arranged dates. Not only do they not keep to allotted dates, they still don't allocate data as per their online portal. So 2 weeks into using Vodacom, I inquire about cancellation as I cannot tolerate this level of incompetency, I get quoted 75% cancellation fee of the remaining agreement.... Hmmm<br> <br> It will be very interesting, to see what the CPA will think of this one, seeing as Vodacom is clearly the party at fault and cannot provide the service promised. I'm more than willing to pay for the data used to date... but don't expect me to pay for an agreement that you cannot provide service for! Let's not even bring up the no response from DNS servers resulting in no webpage opening even on fair signal coverage...

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2015, 09:38
Official
Hello Gat3K33p3r,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team