BM
BONOLO M

1 reviews | Active since Feb 2019

15 Mar 2024, 12:49

Vodacom Vryburg Incompetence

Well my phone πŸ“± is back and still has not been fixed. After I was informed that I still have a warranty. With that being said I asked them [Vodacom Vryburg] to fix my phone speaker πŸ”ˆ as I had told them my speaker is not working. And before that the first thing I asked was is the phone still under warranty and they confirmed. Two people confirmed. To my surprise the phone is not.

There was a lady that called from head office and I have no idea πŸ€·β™‚οΈ why she even bothered πŸ˜• to call because nothing had been done. Thanks to my gut feeling otherwise I would have been in another scandal with Vodacom as the quote was R6000.

Nevertheless I am done with Vodacom. I have been with this network from 2012 my first contract phone was the blackberry 9300 which I still have by the way.

No πŸ‘Ž more Vodacom, my journey with them ends at the end of this current contract. I have heard stories that they give problems when cancelling the contract one user once wrote on X twitter. Well March 2025 I don’t want anything to do with Vodacom.

And please πŸ™ when they sell iPhones πŸ“± may they let customers know that their phones πŸ“± are second hand 🀚 phones πŸ“± before and not after delivery 🚚

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2024, 14:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team