1 reviews | Active since May 2022
VODACOM VROT PATAT!
Vodacom vrot patat!!!!! On the 14th of May, I went into Vodacom shop Somerset Mall and signed up for the 150 GB data Home Internet service for R349 per month. This is a special they are running. It works on an Alcatel system with a sim card. To date, 25th of May and after almost daily calls I've made to Vodacom, and issues logged, one being *** and another ***, I still cannot access my service!!!!! MY money has been subtracted for the service that's non existing. No one wants to take responsibility!!! According to customer care I should be able to access the service???? Why the bleeding heck hasn't a techie or Vodacom called me?????? Today Vodacom wants to offer me another plan instead. Half the Data for a bigger monthly instalment!!!!! I mean come on!!!Two days ago a Vodacom operator at customer care was going to try and broker a deal for me, the same deal as I've already paid for!, with Vodacom. He asked for another 24 hours. Alas, no calls arrived and for the seventh time I went in to the same store, where I again spent over one and a half hours without an outcome. Again!!!!Now the manager one Jaco van Scalkwyk is going to email Vodacom to try and broker the same deal for me??? Not that he has done anything up to now. I'm told this too now might take another 24hours... which will bring it to over two weeks they cannot resolve a simple issue. I work online and I've had to purchase data at a premium rate to do my work in the past 13 days. Does Vodacom give a ****? NOPE!!!!!!No one wants to take any responsibility for this issue and it is a clear case of malpractice and false advertising and representation. No Vodacom! This is not how you treat your loyal customers who has over the years spent thousands and thousand of rand with you. Be very careful people....Take your business elsewhere!!!!
