VODACOM VREDE BAD SERVICE PROVIDER

I am the editor of our local newspaper. Since November 2017 our town struggle with signal and data usage from Vodacom. Many users lock complaints. Calls are dropped data packages that was big enough for a month do not word any more than a day maybe a week.... When our towns residents buy aretime over the counter it said that it was already used last year. When the pone Vodacom they said they must go back to the shop where they bought it. Problem is the shop will only know after seven days that the transaction did not go through. Our Nearest Vodocom shop are approximately 80 -100 km from town. When I lock a complained last week about a deal that was cancelled. Vodacom customer care said I must go back to the shop. And according to Thabo from Vodacom Standerton they can't help me it is only Vodacom customer care that can help me with a R13 960 debit order that was wrongly processed. Last night and this morning we had no vodacom signal at our house on the farms. NOT 2G NOT 3G Not LTE nothing. Businesses in this town rely on phones. We already start changing to new internet service providers... The whole community is against this problem with Vodacom. We even spoke early on to the regional manager of the Free State. But still No help or SERVICE.