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Yasheev T
1 reviews | Active since Feb 2017
12 Feb 2019, 17:05
Vodacom vouchers not received
I have waiting 2 months for this issue to be resolved by the Vodashop and the help centre I was directed to but now I am losing my patience. I purchased a contract in December and part of the deal was R2700 in vouchers which I did not receive. I have made multiple calls to ********** 255 to resolve the issue however I just received delay tactics. It is disappointing that promises are made that Vodacom does not keep. Where is you word to your customer Vodacom???
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Vodacom's replyOfficial
12 Feb 2019, 18:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Feb 2019, 18:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Yasheev T's updateReviewer Update
27 Feb 2019, 14:28I finally received the vouchers last week. Only half the value of the vouchers was worth it, the other half for example Zando; you get R700 off when you buy for R2000 and over. These are just draw strings to buy contracts and there is not so much straight out value in them. Vodacom needs to work on the customer service on these value add items and make it easy for customers to get these kind of items. It took me 2 months to get my vouchers and its after the holiday when I don't have need for them.
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Yasheev T's update27 Feb 2019, 14:28
Reviewer Update
I finally received the vouchers last week. Only half the value of the vouchers was worth it, the other half for example Zando; you get R700 off when you buy for R2000 and over. These are just draw strings to buy contracts and there is not so much straight out value in them. Vodacom needs to work on the customer service on these value add items and make it easy for customers to get these kind of items. It took me 2 months to get my vouchers and its after the holiday when I don't have need for them.