1 reviews | Active since Sept 2014

19 Jan 2017, 14:22

Vodacom voucher ****

<p>We are HIGHLY frustrated with Vodacom, Huawei & TLC. My husband upgraded his contract wit Vodacom Blue route to an Huawei P9 in December which advertised a R2000 Woolworths voucher. It has been a month & we've been sent from pillar to post & not one of these huge companies wants to take responsibility. We have emailed ********** several times, we have called ***aswell & I have gone to Vodacom canal walk for assistance & they refered me to the Huawei rep in there store who then made copies of the proof of payment & said he'd follow-up with his manager. It's now been another week since & NO ONE gets back to us!!!! This is disgusting . . .******** people with false advertising. If it's not Vodacom then they shouldn't have gotten in business with Huawei & TLC.</p>

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Replies (2)
Vodacom
Vodacom's reply19 Jan 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update23 Jan 2017, 08:18
Reviewer Update

Good day, AGAIN 3 days down the line and no consultant has made contact with us to resolve this situation. Poor poor poor service from Vodacom