VODACOM VOUCHER *****

I did a upgrad on the 11 November 2018. I was supposed to recieve a R1700 voucher with the deal as part of Vodacoms summer promotion. However till today I have not recieved my voucher, I keep on phoning ever since with no success they keep on taking my deals refering it to back office/solutions department and that is where it stops no one return my calls and still I have not yet t recieve my voucher.

I have phoned them telling them that I am going to reverse my debt order and take my voucher amount as a sollution due to the fact that they are incompetant to resolve my quiry. I told them to note it down on their system that I am going to reverse debt order and only pay the differance after reimbursing myself with the R1700 because they arr incapble and unwilling to do so. I even spoke to a Supervisor at upgrade department( ********** ) with the name Christene, she told me to just be patient and have been patient since November 2018. When I phone and request to speak to her she does not want to speak to me and most of the time the consultant tells me she is out or gives me a message from her. This is uexcepted because she is not rendering a service to the customer that she is recieving a sallary for.

I have been with vodacom for 17 years now and I am very u satisfied by the way my query has been handled. They are now very fast to send me messages that I am in arrears but when they owe you they do not make any effort what so ever to resolve it.