BE
Bridget E
1 reviews | Active since Mar 2009
06 Nov 2019, 13:48
Vodacom - Voted most un-clientcentric organisation ... from bad to WORSE
What is going on with vodacom? they really doing everything in their power to loose me as a client. so the latest, they have decided to combine all my line rentals onto one single invoice (***!!), they have added on insurance, despite me ALWAYS indicating I do NOT want their insurance on all my contracts. Now I have to go and fight to get this insurance removed!! I just want to SCREAM and SCREAM and SCREAM their incompetency know no bounds!!!
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Replies (2)
Vodacom's replyOfficial
06 Nov 2019, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Nov 2019, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BE
Bridget E's updateReviewer Update
06 Nov 2019, 15:08So your team decides to apply for vodacom insurance DESPITE my clear indication on my application that I DO NOT WANT VODACOM Insurance, now it becomes my problem to resolve. As if I sit around all day waiting on Vodacom issues to resolve! So not client focussed!
BE
Bridget E's update06 Nov 2019, 15:08
Reviewer Update
So your team decides to apply for vodacom insurance DESPITE my clear indication on my application that I DO NOT WANT VODACOM Insurance, now it becomes my problem to resolve. As if I sit around all day waiting on Vodacom issues to resolve! So not client focussed!