VODACOM VOIP AND FIBRE NOT WHAT THEY PROMISE

I have a Vodacom Fibre as well as VOIP line. My VOIP line went down I reported this on 20/04/2020, and got reference number SR***, Since then I have followed-up numerous times with many service agents promising prompt response and escalation the request, but the line is still down. It is now more than a MONTH during which Vodacom promptly deducted the money from my account, without providing the service. I spoke to Justin this weak, again he apologised for the poor service provided, and promised that it will be resolved within a day, this was on Tuesday, still nothing. They keep promising they will call me to follow-up, still NOTHING. I am extremely FRUSTRATED by VODACOM.

In addition to this they mess around with networks speeds. My network gets to stages when it is extremely slow, as soon as I run a speed test, it seems their servers detect this and bump up your speeds, because right after the speed test the network speeds normalise again, but this normally only last a very short while, then speeds drop off again. Before Vodacom I was with MWEB for 15 years, I had very few issues with them, and every time they resolved it very fast with proper feedback. They never messed around with my network speeds, always got what I paid for. In addition