YE
Yvonne E
1 reviews | Active since May 2015
19 May 2021, 15:22
Vodacom Voice Recording Request
There was an upgrade done on a business account and the contract was then changed from a top-up to an open account. We, the owners, did not know anything about the upgrade. Initially when I called in I was told that to downgrade the contract again is going to cost some money so I then requested a copy of the voice recording. I was told to obtain a copy of the voice recording will take 24 working hours which expired on Monday 10/05/2021. Another week and a half has now gone by and I am still waiting. Funny enough, today I was however informed that the account is now back on a top-up as from 01/06/2021!
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Vodacom's replyOfficial
19 May 2021, 21:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 May 2021, 21:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YE
Yvonne E's updateReviewer Update
24 May 2021, 10:41Thank you, feedback has been received, but unfortunately I am not happy with the feedback.
I had to pay R3,178.22 for April invoice and for May it is going to be R4,712.72. I will only receive credit for R5,059.31 which still leaves an amount of R2,824.63 for my own account. Prior to the unauthorized upgrade, my account was between R400 and R500 a month! I now have to pay for something I never agreed to!
I want a full credit please
I had to pay R3,178.22 for April invoice and for May it is going to be R4,712.72. I will only receive credit for R5,059.31 which still leaves an amount of R2,824.63 for my own account. Prior to the unauthorized upgrade, my account was between R400 and R500 a month! I now have to pay for something I never agreed to!
I want a full credit please
YE
Yvonne E's update24 May 2021, 10:41
Reviewer Update
Thank you, feedback has been received, but unfortunately I am not happy with the feedback.
I had to pay R3,178.22 for April invoice and for May it is going to be R4,712.72. I will only receive credit for R5,059.31 which still leaves an amount of R2,824.63 for my own account. Prior to the unauthorized upgrade, my account was between R400 and R500 a month! I now have to pay for something I never agreed to!
I want a full credit please
I had to pay R3,178.22 for April invoice and for May it is going to be R4,712.72. I will only receive credit for R5,059.31 which still leaves an amount of R2,824.63 for my own account. Prior to the unauthorized upgrade, my account was between R400 and R500 a month! I now have to pay for something I never agreed to!
I want a full credit please