Vodacom / Vodaypay Issue and not able to contact anyone

Item: Vodacom
Rating: 1
Author: Marius J

Vodacom - Vodapay order issues. Please contact me. I had logged a previous issue where my ordered products weren't delivered for over a month. Your recent interactions have solved 2 of the 3 line items. One link you provided goes to an "out of stock" item. Please assist as this is extremely frustrating.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

13 Nov 2025, 12:47

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply13 Nov 2025, 12:47

Official

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Marius J's updateReviewer Update

17 Nov 2025, 11:58

Still no phone call to sort out my last order. @ sorted, one still outstanding. At this point, please just refund my money. Two months and still no delivery, shocking actually.

Marius J's update17 Nov 2025, 11:58

Reviewer Update

Still no phone call to sort out my last order. @ sorted, one still outstanding. At this point, please just refund my money. Two months and still no delivery, shocking actually.

Marius J's updateReviewer Update

18 Nov 2025, 10:48

Please contact me to resolve this issue please. You have sorted 2 of the 3 items. Truly been a shocking Experience

Marius J's update18 Nov 2025, 10:48

Reviewer Update

Please contact me to resolve this issue please. You have sorted 2 of the 3 items. Truly been a shocking Experience

Marius J's updateReviewer Update

19 Nov 2025, 10:29

Vodacom, I am begging you. Please contact me asap in order to sort out my last item I bought from you two months ago!!!!! Your customer service seems to be sadly lacking once payment has been made?

Marius J's update19 Nov 2025, 10:29

Reviewer Update

Vodacom, I am begging you. Please contact me asap in order to sort out my last item I bought from you two months ago!!!!! Your customer service seems to be sadly lacking once payment has been made?