Vodacom / Vodaworld / Vodacom Insurance Incompetence and Poor Service

Took an iPhone 12 device and requested that Vodacom add Device insurance and salesperson confirmed that it was incl. 6 months later device malfunctioned software issues - fortunately it was still under warranty and Vodacom opted to replace the device with iPhone 13 as a replacement ,

Now upon being issued with the new device am told u must update my insurance i contact the Vodacom Insurance division to update am told the iPhone 12 was not insured thus can not update policy need to apply for new insurance on the new device - Great Staff no issues i contact the Vodacom for new application for the new device and am being sent from pillar to post device cant be picked up on the system am given lot of stories and being sent back to vodaworld to request them to update the files that they replaced my initial device. long story short vodaworld and insurance as a Sub i was requesting for proof of exchange to update the insurance as the device was at ARC this process unfolded until the prescribed time to insure a new device lapsed and now we are here walking around with uninsured iPhone 13 due to incompetence