Vodacom Vodaworld poor service and ****s from employees

My name is Ngwenya SG, of which I paid up vodacom on the 04 April 2023 however now I’m being prejudiced by vodacom. I contacted Transunion and Experian regarding this account of vodacom that it’s affecting my credit score and I have settlement letter from Vodacom and their attorney called HP ATTORNEYS, I therefore contacted and spoken to a lady called Nonfundo Gavee as claiming she was one of management and further provided me with her email. She indicated that she will erase the credit pending on my creditscore as per settlement letter nevertheless on the 12 June 2023 I drove from Polokwane, Limpopo to Midrand Vodaworld to check what is happening or making it difficult for them to take it off from Transunion and Experian however I assisted by other consultant who told me within 48 hours the system will be updated and I further told that consultant that my rights are being infringed by vodacom due by contravention of Consumer Protection Act. I waited 48 hour and on 19 June 2023 I contacted consultant called Ntombi but she told me that I should wait more turnaround time of another 48 hours even now nothing has updated. With MTN the erased their account on credit score within 7 working days. Vodacom I think hired unprofessional employees that are not ready to serve their clients. The is a lady called Nomfundo Gavee never trust that Manager she is a **** and will never reply your emails.