Vodacom Vodaworld Midrand Walk In Customer Centre

Vodacom customer is pathetic and useless and I don't expect any responses 3 weeks later. Below is my experience and the paper trail of what transpired.

Sent: Monday, November 14, 2022 7:22:55 AM GMT+02:00 Subject: Complaint About Poor Customer Service (Vodaworld Midrand) Good Day To Whom It May Concern: I am writing today to complain about the poor service I received from your company (Vodaworld Midrand) on 12 November 2022. I trust this is not the way your company wishes to conduct business with valued customers. I have been with Vodacom since 2002 and I have never encountered such treatment before. Short summary – The consultant at counter 8 (name unknown to me) advised me that there’s no LTE packages available over 20mbps. Should I require a faster speed, I would need to choose the fibre option. After me disputing this, she consulted with a manager and apologized for her mistake. Thereafter I was told that the 100mbps R999 package ZTE modem is out of stock and I would need to wait until Wednesday, 16 November 2022, to which I agreed. I was also told that the meaning of unthrottled is MBPS over 100mbps. The final nail in the coffin was when she told me that I don’t qualify for the contract as I am over indebted. She could not find the deal on her system, yet I get told that I’m over indebted and I don’t qualify. I was further told to pay up my accounts and settle outstanding bills before I qualify. Never in my life did I feel so humiliated and embarrassed. I did not want to interact any further, I got up and left. I am in good standings with financial institutions (attached is my credit report). I would welcome the opportunity to discuss this matter further and to learn how you propose to prevent a similar situation from recurring. Kindly advise what algorithms are used in determining who qualifies for which contract. Ticket number B208 I look forward to hearing from you. Regards

From: *** <***> Sent: Friday, 18 November 2022, 20:01 Subject: Re: Vodacom Customer Care Reply - Authentication Response *** Good day Jason We acknowledge the receipt of your email. My attempt to contact you on *** was unsuccessful as call routes to number busy. I would like to take this opportunity to express our sincerest apologies for any inconvenience you may have experienced. This is certainly not in line with Vodacom' s aim to archiving service excellence.Vodacom's mandate is to provide our customers with a great customer service experience. Kindly be advised that we would be delighted to assist with logging a store escalation for you. Please provide us with the full name of the store as well as the mall the store is located in, as the only store that is appearing on my side is KAUAI Vodaworld in Midrand. Did you know, you can register on the Vodacom App to view your account, visit www.Vodacom.co.za You are most welcome to use our Self-Help options / services, should you need further assistance: Email to: *** Live Chat via www.vodacom.co.za or the Vodacom app WhatsApp TOBI ***), by sending 'Hi'. USSD by dialling *135# on your device. Call to 082135 Are you happy with the way I have assisted you today? You might get an SMS from Vodacom asking you to rate your experience. We would appreciate if you could provide your feedback. Regards Mihle Jaxa Customer service eService Team

On 2022/11/18 20:30, *** , wrote: Good Day Mihle

You tried calling me outside of business hours on a Friday at 19:40pm, did you honestly think that I am going to answer a call from an unknown number.

Your sincerest apologies mean absolutely nothing to me, the damage is already done. Vodacom's mandate is to make money, not great customer service.

Please read my initial email, I clearly stated that the store is Vodacom Vodaworld in Midrand, Noordwyk area.

Am I going to wait another week for a response.

Regards

Jason Kistnasamy

Good day Jason, We acknowledge the receipt of your email. We are sorry to hear of the circumstances under which your e-mail has reached us and we apologize for the inconvenience caused. As per our telephonic conversation on the cellphone number ***, the matter is being escalated. We will be in touch as soon as we have feedback. Here are some of Vodacom’s easy-to-use self-serve channels available to you: · My Vodacom App · Vodacom Portal (www.vodacom.co.za) · WhatsApp TOBI ***) · USSD *135*

Jason, are you happy with the way I assisted you today? You might receive a SMS from Vodacom asking you to rate my service. We would appreciate the feedback. Regards, Rochelle Willemse Customer Care eService Team