jP
jason P

1 reviews | Active since Jun 2016

23 Jun 2016, 08:16

vodacom vodaworld lies and horrible services

<p>I call Vodashop Vodaworld yesterday afternoon to confirm stock on the Sony Xperia X and I was told that they had 9 in stock and I can come in, I wanted to take the package as advertised at the link: http://www.hellkom.co.za/cellphone-specials/Sony-Xperia-X-uChoose-Flexi-150-Vodacom-Special-No-***</p> <p> </p> <p>when I arrived at the store they suddenly did not have stock in the device, that I confirmed they do have less than 2 hours earlier?</p> <p> </p> <p>I asked them to please send me a letter or an email explaining why the stock dissapeared ? then all of a sudden the system was offline???</p> <p> </p> <p>I requested again for a report why the system is down only at my consultants desk?</p> <p> </p> <p>my company and I are both loyal Vodacom customers for year with multible smart XL pacages and now I get treated like a dog and not even given a bone, just horrible treatment and lame excuses? if there was an adverti*****t fault own up to it, don't try and swindel yourself out of it!</p> <p> </p> <p>after an hour of fighting and screaming and 0% assistance from the consultant and store manager i finaly got them to send me an email :</p> <p>Hi there</p> <p> </p> <p>The system is offline, we would like to apologize for the inconvenience we will let you know upon receiving the stock.</p> <p> </p> <p>Regards</p> <p>This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. <br /> “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html " </p> <p> </p> <p> </p> <p> </p> <p>dont note my complaint or anything saying that they are uterly dissrespectfull and useless, they first wanted to send me an email out of a gmail account, i refused because again they want to use back doors to get rid of me, nothing linking their horrible attitudes and Vodacom?</p> <p> </p> <p>i know what they where trying to do, tell me the is no stock untill the 6th of July when the deal ends, they have done this before to me and I will not accept it, thus I called before arriving and confirmed that there was 9 in stock.</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply23 Jun 2016, 09:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

jP
jason P's update28 Jun 2016, 10:02
Reviewer Update

I went back on Friday and magicaly they had stock, but still refusing to hounor the deal as advertised, I will be going to the CPA to persue this case

jP
jason P's update28 Jun 2016, 10:11
Reviewer Update

I was at Vodacom shop Vodaworld on Monday for the 3rd time, waited for 1 hour to speak to another manager Motshabi Mohlakoana Employee number 19558 , the was less helpfull than a tea bag, she screamed and called me stupid. saying that the ad on Hellkom is a **** and all ads on the site are ****, please let me know what is going to happen to the circus you call Vodacom Vodaworld.