Vodacom & Vodasure - Ultimate Wizards Of Customer Care

Due to the stock shortage, Vodacom & Vodasure has been unable to replace my iPhone 13 Pro after it was ******.

I understand that stock is an issue, which is why it's taken 55 days to get to this point. At one point they told me they had a device for me, then apparently the courier couldn't reach me because they were given an incorrect number BY VODACOM.

Now they don't have stock again, which I understand, but they're still charging me the full value of my contract monthly, even though I haven't had a device for 55 days.

They've offered to replace my iPhone 13 Pro with a regular iPhone, but at the exact same monthly price, even though that contract would cost R500 less every month than an iPhone Pro. I've been trying to cancel to no avail.

It's straight-up ******* at this point and now they've pretty much started ghosting me.