Vodacom Vodasure Department

For all the years I am with Vodacom service provider, I have never felt so much small scale by Kefiloe from vodacom vodasure insurance department, I phoned to inquiry because I saw that they were no deduction from my account and I was rudely informed that the policy is lapsed due to a revised debit order. I tried to explain that we had a break in at the house but fast -forward we got everything back same night.

I am asking for help on reactivating my cell phone insurance.