Vodacom & Vodasure cheating clients by not paying out insured agreed amounts at time of claim

I'm utterly disappointed in the approved amount of my claim, I initially insured my iphone xr in June 2020 to the value of R20 000 which had seen me pay a premium amount more than R300 per month. Fast forward four years later and I had lost/misplaced my phone and vodacom now wants to pay out an amount of R7400 towards my device which is covered at R20 000. Please make me understand how a premium of more than R300 per month only allows now for a used iphone 11 to which I still have to pay an excess amount of just under R3000? This is day light ******* by vodacom & vodasure.

I have had only 3 claims in over 12 years of being contracted with vodacom, I definitely am not a high risk client.

Failure to pay out the correct amount as insured will force my hand in discontinuing all my contracts, I have with vodacom and damage a fruitful relationship we have managed to maintain over many years.

As a loyal paying customer to vodacom for more than 12-15 years I expected a smooth claim process as we have had in past instances but unfortunately this time, we are faced with vodacom insurance trying to enrich themselves and ******* well-paying clients as myself.

Failure to sort this matter immediately will have me resort to reporting vodacom to the ombudsman, as I have been fighting this simple matter since early December 2024 to date.