Vodacom Vodashop Mall@ Reds Bad Customer Experience

<p>Experience at Vodashop ********** Possible *****</p> <p>Good day</p> <p>I'm still in total shock as I cannot believe the way I have been treated at this shop. NEVER I will even think to visit this shop again.</p> <p>My children went to do upgrades Centurion Mall's Vodacom and was impressed with the service.</p> <p>I, to lazy to drive to Centurion Mall, I went to Mall@Reds . What a disaster. I can still kick myself for not going to Centurion Mall.</p> <p>When entering Vodashop at Mall@Reds, 4 people welcomes me and tells me to stand in the line for help. Ok, so I wait. Eventually, 20 minutes later, a friendly red haired lady calls me. Very helpful, so I think. Tell her that I want to upgrade and require a screen and cover as well and will they help me to transfer the information on my old phone to the new phone. She rep**** yes, the technical staff next to her will.</p> <p>Thus I paid the R500+ fees and wait for a technical person to assist me. New people coming in and is taken through for assistance, but I wait.</p> <p>Then the one black guy said I must come through. When he hear What I want, he says I must go and pay. I stare at him and ask why? I have just upgraded and at Centurion Mall you do not pay extra. He rep**** that I then must go to Centurion Mall and ignores me further.</p> <p>I told the red haired lady that this guy says that I must pay and she rep**** yes, it is how it works. Ignores me further. I then asked to speak to a manager. I wait and wait. Everybody ignores me.</p> <p>I phone my daughter and she says that there is an app, I must asked for the app.</p> <p>I asked the black guy, Who refuse to help my without payment(zandile) and he says nope, that is why I must pay so that He can help me. WHAT! I cannot believe my eyes.</p> <p>I then lost it and ask where is the manager I'm still waiting for? A blond white haired lady stood up and ask what is my problem? Can I see she is busy, I must wait?</p> <p>Excuse me, with such an attitude of the manager, no wonder the rest of the staff has such an attitude?</p> <p>I will not support them anymore. I will finish this new contract and then end my services with Vodacom. I will not be treated like this in anyway. This is not customer service at all.</p> <p>Why did the red haired lady not tell me there is costs involved and why did she not add that amount to the bill?</p> <p>Is this *****? vodashop at Middelburg Mall did the transfer for free 2 years ago.</p> <p>Upset Customer<br />Anelma vd Westhuizen<br />Tel ********** 783</p>