Vodacom? VODA****!

I have now been without internet for over 2 weeks. Complaining on Hello Peter doesn't help. I wen't to social media, still no help. I laid a complaint at ICASSA and still I am without internet. Every time I get the same response 'Your query has been escalated and someone will contact you soon' NOBODY EVER CONTACTS ME The ONT box is faulty. All you have to do is send someone to fix or replace it That's it. WHY IS THIS SO DIFFICULT? VODA**** SUCKS! FIX MY INTERNET!!!