TJ
Tammy J

1 reviews | Active since Dec 2025

04 Jan 2026, 15:21

Vodacom- Vodapay- unwanted Showmax Premier League Subscription

This is a repeat offence and a repeat complaint. I subscribe to Showmax via Vodacom. I have not opted-in any other Showmax offering through Vodacom. Yet each month I get an SMS advising me if my subscription to Showmax Premier League at an additional cost of R99.

I have queried this through Showmax but as my Showmax subscription is managed via Vodacom and changes/upgrades/cancellations must be managed through Vodacom Vodapay.

So again this month I get an SMS confirming my subscription Showmax Premier League. I duly log in to Vodapay and deactivate the subscription. And get the SMS confirming that the change will be implemented.

My complaint is, again, I didn't opt in to that additional offering, I don't want it, and I should have to police my account every month to check that I am not billed for something against my will.

With the lady complaint Vodacom needed screen shots to investigate and as I didn't have those to document my complaint and didn't respond with their time frame, my complaint ticket was closed. So I guess Vodacom did try to assist previously . This month I have all the screen shots.

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2026, 07:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team