Vodacom Vodapay **** debited bank account no data

I bought data using Vodapay through the app on the 27th of January 2021.The money went out of my bank card and I never got the data. I called the call center on the 27th and 31st of January, only to be told on the 3rd of February that they never logged an incident with the Technicians. I was then told to call my bank to reverse the money which will take another 7 working days and R70 will be deducted. I feel that Vodacom **** people to buy through Vodapay to earn more Voda bucks and the money just go without getting what they promised. Vodacom has to compensate me for the lost R70 deductible by my bank and the lost data for the whole month.