YV
Yolandie V

1 reviews | Active since Jun 2017

18 Apr 2024, 09:52

Vodacom/ Vodapay Misleading - increased bill - International Roaming

Vodacom/ Vodapay is misleading when buying roaming bundles on the app. I activated my roaming and selected the buy option on the app under international roaming, the deals displayed is apparently not the travel data packages and this resulted in a huge bill. The inconvenience while on business and on my costs I had to phone Vodacom/ Vodapay - sent from pillar to post as no one could explain or assist. I demand that a snr contacts me to get this matter resolved as I don't feel its fair towards any customer to be mislead by packages if loaded in the wrong spot on the app.

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2024, 10:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details..

Regards,

Vodacom Consumer Website Team