Vodacom : Vodapay app take your money

Today it’s more then a month that passed and I have still not received any assistance from Vodacom after I paid my account on their Vodapay app and they said that they didn’t received the money yet on the 22 May 2024 I received an email to say that they did received the payment and that this department must assist with the request yet no response and on the 01st of June 2024 they deducted the instalement for May and for June 2024 from my account this is so rediculous I really can’t believe this no man Vidacom you are such a big Company why must you treat your customers like this just do the right thing and return my money I am a hardworking citizen and don’t have money laying around and now you send me from pillar to post every time I have to explain myself over and over to your consultants email after email no man please you can’t do this people never make a payment on that Vodapay app you are risking your money it’s the most useless thing that I have ever encountered