LM
Lesley M
1 reviews | Active since Sept 2016
17 Mar 2023, 07:14
Vodacom Vodamail does not deliver but we must pay
Vodacom has sent out a SMS informing all members that their emails will no longer be free, but that one will need to now pay for a service that cannot be guaranteed. I have been struggling with my vodamail emails for years. MY emails never arrive at the intended destination. I need to send my emails 3 or 4 times and then I have to notify the recipient to check their spam box. If it has arrived it is often there. But now, I need to get authorisation for a hospital procedure and the emails are not arriving at my medical aid to provide this auth. It is getting ridiculous. Why should I pay for a service that is not done. This is a form of self-help. Ref ***
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Replies (3)
Vodacom's replyOfficial
17 Mar 2023, 07:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2023, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lesley M's updateReviewer Update
17 Mar 2023, 13:59I have a medical practice and now not even my emails are being received. An arbitrary email was sent to tell me to change my password but where and how escapes me. Now I have to contend with lack of authorisations and emergency matters due to *********** Vodacom who gives us only a few days notice to change things that are not changeable. And BOOM I have no emails, can't send or receive without paying and there's no guarantee of service which has been severely limited anyway. And they say they will call me, where's the call. I have heard nothing. I have complained several times about this matter on deaf ears as nothing has been done about it.
LM
Lesley M's update17 Mar 2023, 13:59
Reviewer Update
I have a medical practice and now not even my emails are being received. An arbitrary email was sent to tell me to change my password but where and how escapes me. Now I have to contend with lack of authorisations and emergency matters due to *********** Vodacom who gives us only a few days notice to change things that are not changeable. And BOOM I have no emails, can't send or receive without paying and there's no guarantee of service which has been severely limited anyway. And they say they will call me, where's the call. I have heard nothing. I have complained several times about this matter on deaf ears as nothing has been done about it.
LM
Lesley M's updateReviewer Update
22 Mar 2023, 07:14I did as the SMS requested and it did nothing. I was unable to send any emails to my medical aid for a scheduled surgery that almost had to be postponed but for someone else sending the emails on my behalf. I will be moving as soon as I am able to do so. I cannot work with shoddy service like you have been providing.
LM
Lesley M's update22 Mar 2023, 07:14
Reviewer Update
I did as the SMS requested and it did nothing. I was unable to send any emails to my medical aid for a scheduled surgery that almost had to be postponed but for someone else sending the emails on my behalf. I will be moving as soon as I am able to do so. I cannot work with shoddy service like you have been providing.