Vodacom VodaLen as complete mess

Took a VodaLend On 28 March 2024 the amount to repay the loan was taken of my bank account The loan is still showing as not paid as the amount taken seems not to paid up the loan as it should have On 1 June another amount was taken off my account Numerous calls to the VodaLend help desk have not helped I asked them to mark the matter as urgent so the back office could resolve the issue The process is completely broken There has been no refund and this seems the only way to get a response Really need someone who has some influence to resolve this as the help desk cannot allow me to speak to a manger