JW
Josefine W

1 reviews | Active since Jan 2015

06 Jun 2019, 17:55

Vodacom, Vodagaan.

I left the country in February and asked my mother to cancel my vodacom contract. She was told by Salome Geldenhuys (at the vodacom in George) that I cannot cancel my contract since I still owe them money: The normal monthly amount of R598 as well as a penalty of R150. I was surprised. These debit orders automatically get deducted from my FNB account. My mom trusted Salome and paid the amount due. However, I just checked my account and the money was deducted by vodacom on 03 June. Salome, would you like to explain this to me or to a lawyer? Here is a reference to the payment: OneVODACOM ********** 599 I ********** on 03 June. Not so kind regards Josefine Wilms

0
Replies (2)
Vodacom
Vodacom's reply07 Jun 2019, 06:42
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Jun 2019, 09:04
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindy note that we've responded via email.
Regards
Vodacom Consumer Website Team

Best regards,