Vodacom/Vodafone Live Weekly Charge

<p>Your call center has been unable to assist on two occasions over the last two weeks. I have also been assisted by your solutions center who also could not assist.</p> <p>Please as a matter of urgency cancel the monthly Vodafone Live Music subscription on my account for R9.99 (Please don't just check for active subscriptions also check my bill you will see the R9.99 every week).</p> <p>The following methods have failed to address my request to cancel the subscription. On all occasions these avenues confirm that there is no active subscription yet I am billed R9.99 every week for this "service" that I never asked for:<br />1. Call center was unable to assist (Agents confirm there are no active subscription)<br />2. I have used the *111# option that confirms I have no active subscription <br />3. live.vodafone.com confirms there are no active subscriptions</p> <p>Please can you assist to cancel this immediately. Please also refund me these charges as I never requested nor consented to this service.</p> <p>This service was activated after downloading a free music track that I won via your "Play every day" promo. I never requested a weekly service. I never agreed to this service. In my view this is ***** and you should stop this immediately.</p> <p> </p>