Vodacom, Vodadom

I called Vodacom on 26 October 2021 on their toll free number *** and spoke to a consultant in order to cancel one of my contracts, as I have two under my name and want to keep only one thereof. I spent more than half an hour on the line, being put on hold for long periods of of time. The consultant was arrogant enough to ask me WHY I wanted to cancel it, which is none of his business, and did everything in his power to try and convince me to keep the number, after I expressly requested that the particular number and contract be cancelled as it is not in use. He simply refused to listen to my request as a paying customer! I had to request that he listen to me and that I don't want the contract! He simply did not listen to what my needs were! In the end I lost my temper and asked him to help me as I DON'T WANT TO KEEP THE CONTRACT! Eventually he submitted and gave me a reference number, ***, stating that I would receive an email and SMS IMMEDIATELY, confirming the cancellation of the particular contract. To date I have not received anything from Vodacom! This will mean that I will have to undergo the whole mission AGAIN or go into a Vodacom store in order to fix someone else's incompetence. I have to spend my time again, with no guarantee that this time, I will get the confirmation I require. What is the point of having a toll free line where paying customers can speak to a consultant, if we we get is absolutely NO ASSISTANCE. As a paying customer I am entitled to the service that I pay for. In this case, I got nothing that I asked for and which was stated I would receive from Vodacom. I would like a transcript of the phone call as one is always told that calls may be recorded. I have been with Vodacom for years and sincerely regret that. I will not renew my remaining contract with Vodadom once it expires. I cannot wait!