VODACOM / VODACONS!

AVOID DOING BUSINESS WITH THESE SHARKS!!!!VODACOM, NO, VODACON!!! Four days in a row... Talking to countless staff members, as well as the Vodacom Canal Walk manager, Chris, who said, and I qoute: 'If you don't come right (this was on Wednesday the 14th of January), come back tomorrow and I'll sort you out' of course just another empty promise. So, visits to the branch and call upon call, no promised call backs, and no resolution, 3 days later! It all started when I went in for my cellphone upgrade on the 14th of Jan this year. While there I told the salesman that I have a separate home use data contract with Vodacom that I now, for the past almost year never use. I signed up for this contract three years ago, then it was R350 a month for 100 gigs. A year ago I renewed that contract and subsequently the monthly increased to R430 per month! I also moved the same month as I renewed the contract and my new premises has unlimited data included in the rent. So, I do not use my Vodacom data, for the past 10 months now. That's an amount of R4, 300, wasted! This is why I requested a reduction package of the contracts. Vodacom wants me to pay them close to R6000 to terminate the contract. All in R10,400! Of course that is ludicrous and unaffordable for a pensioner who still works to stay afloat. Then on the 14th ( same day) a Vodacom employer which was contacted by the salesman in-house at the Canal Walk branch offered to give me a free cellphone and also to make the R430 data roam able and usable on this free device. I said, seeing as I had just that hour renewed and received a new device I don't need another phone. She then said as I was still in the 14 day cool off period I could cancel the cellphone upgrade and accept her offer. The inhouse salesman balked and said no this was not possible. I then said is there another way, perhaps another device like a laptop I could actually use. She said yes, the Acer laptop was on a special and she would speak to her supervisor. The call was dropped and we were back to square one. A second call, all info repeated and a promised call before closing. NOTHING! I went back on the 15th and of course Chris, the branch manager had amnesia. Another call, another callback promise, NOTHING! Again this morning, another call, had to go through 3 online agents, each going through the same ****** lengthy questions, explanations and yet another promise of a call back before closing, NOTHING!!!! THIS IS A MONEY HUNGRY, ********* COMPANY!!! FALSE PROMISES!!! I AM DENIED MY RIGHTS TO ACT WITHIN MY 14 DAY COOL OFF PERIOD! NO PROMISED CALL BACKS RECEIVED!!! Once they have you by the short and curly's they will milk you dry!!!! DO NOT SIGN UP WITH VODACONS!!!